Refund Policy

Thank you for shopping with Essence of Shea LLC! We are delighted to have you as a customer and are committed to providing you with the best shopping experience. Please read our return policy carefully before making a purchase.

No Refunds/Exchanges

All sales are final. We do not offer refunds/exchanges for any purchases. Please be certain of your selection before completing your order. If your order is incorrect, please refer to the "Incorrect Orders" section below.

Damaged During Shipping

We take great care in packaging your order to ensure it arrives safely. However, we are not responsible for any damaged orders that occurs during shipping. Please contact the shipping carrier directly to file a claim if your order is damaged in transit.

Incorrect Orders

If your order is incorrect, we will gladly replace it. Please contact us at inquiries@essenceofshea.com within 72 hours of receiving your order to initiate the replacement process. Be sure to include your order number and a photo of the incorrect item(s) received.

Contact Us

If you have any questions or concerns about your order, please contact us at inquiries@essenceofshea.com. We will do our best to assist you within the limitations of our policy.

Thank you for shopping with Essence of Shea LLC!