Shipping Policy
Welcome to Essence of Shea LLC! We are delighted to have you as a customer and are committed to providing you with the best shopping experience, including reliable and timely shipping. Below you will find all the information you need regarding our shipping policy.
Processing Time
- All orders are prepared and processed within 5-10 business days (excluding weekends and holidays).
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery time:
- Standard Shipping: 5-10 business days
Please note that delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.
Order Issues
- If your order is incorrect, please contact us within 72 hours of receiving your order at inquiries@essenceofshea.com with your order number and photos of products received. We will work with you to resolve this issue.
- Essence of Shea LLC is not liable for any orders damaged or lost during shipping. Please contact the shipment carrier to file a claim regarding this issue. The carrier may request proof of damaged orders so obtain photos and save all packaging materials and damaged goods before filing a claim.
- Essence of Shea LLC are not responsible for delays caused by the carrier or for items lost or stolen after delivery. Please contact the shipment carrier regarding delays or to submit a claim for lost or stolen packages.
Returns Policy
- For information about returns and exchanges, please refer to our Return Policy.
No International Shipping
- Currently, Essence of Shea LLC only ships to addresses within the United States. We do not offer international shipping.
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If you have any questions or need further assistance, please do not hesitate to contact our customer service team at inquiries@essenceofshea.com.
Thank you for shopping with us!
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Note: This shipping policy is subject to change without notice. Please review this policy periodically for any updates.